Privacy Policy

When you use the Canisthetic website or submit a consultation request, we may collect the following personal information:

• Contact details — name, email address, and phone number
• Service interest — the procedure or service you are enquiring about
• Health concerns — information you voluntarily share about your medical situation through our contact forms
• Communication preferences — preferred contact method and best time to reach you
• Usage data — pages visited, time on site, and browser type, collected through analytics tools

We only collect information that is necessary to respond to your enquiry and provide our consultation services. You are never required to share sensitive health information through our website forms.

We use the information you provide to:

• Respond to your consultation requests and enquiries
• Schedule and conduct consultations (in-person or virtual)
• Send you relevant information about services you have enquired about
• Improve our website and services based on usage patterns
• Comply with our legal and regulatory obligations in Ontario, Canada

We will not use your personal information for unrelated marketing purposes without your explicit consent. You may withdraw consent at any time by contacting us at consult@canisthetic.com.

Canisthetic takes reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission (HTTPS/TLS) across our website
• Restricted internal access to personal data on a need-to-know basis
• Use of reputable third-party service providers with their own security standards

We do not sell, rent, or trade your personal information to third parties for commercial purposes. Your data is never shared with advertisers.

Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how visitors use the site.

We use Google Analytics to collect anonymized information about site usage (pages visited, session duration, general geographic region). This data does not identify you personally.

You can disable cookies through your browser settings at any time. Note that some website features may not function correctly without cookies enabled.

We work with the following third-party services, each governed by their own privacy policies:

• Resend — used to send email confirmations when you submit a consultation request. Your name and email address are passed to Resend solely to deliver that email.
• Google Analytics — used for anonymized website usage statistics.
• Google Maps — used to display our clinic location. Google's own privacy policy governs any data collected through Maps embeds.

We do not authorize any third-party service to use your personal data for their own marketing or analytics purposes.

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that inaccurate or incomplete information be corrected
• Deletion — request that your personal information be deleted, subject to any legal retention obligations
• Withdrawal of consent — withdraw consent for us to use your information at any time

To exercise any of these rights, please contact us at consult@canisthetic.com. We will respond within 30 days.

Ontario's Personal Health Information Protection Act (PHIPA) governs how health information custodians handle personal health information. To the extent that Canisthetic collects personal health information through our consultation process, we handle it in accordance with PHIPA.

Any health-related information you share with us — such as details about your hair loss, weight history, or areas of concern — is used solely to provide you with relevant consultation guidance. It is not shared with any party other than the licensed professionals directly involved in your consultation, and only with your knowledge.

We retain health-related consultation records only as long as necessary and in compliance with applicable Ontario regulations.

If you have questions or concerns about how we handle your personal information, please contact us:

Canisthetic
7191 Yonge St, Suite 404, Markham, ON L3T 0C6
consult@canisthetic.com

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at priv.gc.ca if you believe your privacy rights have not been respected.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.